Cancellation Policy

If your order has not yet been dispatched from our facility, you may request a cancellation by contacting our Client Services team.

For Prepaid Orders

If your cancellation request is approved before dispatch, the full amount paid will be refunded to the original payment method used during checkout, including credit card, debit card, UPI, net banking, or other supported payment options.

In exceptional circumstances where the original payment method is unavailable or inactive, Orsia Jewels may arrange the refund through an alternative method after verifying the customer's identity.

For Cash on Delivery (COD) Orders

For Cash on Delivery orders, the order will simply be cancelled without any payment obligation.

If your order has already been dispatched or handed over to our logistics partner, it can no longer be cancelled immediately.

However, you may choose not to accept the shipment when it is delivered. Once the package is returned to Orsia Jewels and its return is confirmed by our courier partner, we will initiate the applicable refund in accordance with our Refund Policy.

Refunds will only be processed after the returned parcel has been received and successfully verified by our Quality Assurance team.

While every effort is made to fulfil all confirmed orders, Orsia Jewels reserves the right to cancel or decline any order at its sole discretion under circumstances including, but not limited to:

• Product unavailability or inventory discrepancies.
• Errors in pricing, product descriptions or technical specifications.
• Payment authorisation failures.
• Orders flagged during fraud prevention or security verification.
• Incorrect or incomplete customer information.
• Regulatory, legal or operational restrictions beyond our control.

If an order is cancelled by Orsia Jewels after payment has been received, a full refund will be processed to the original mode of payment.

Where additional information is required to complete verification, our Client Services team may contact you before processing the order.

All custom-made, personalised, engraved and bespoke jewellery is specially manufactured to individual customer requirements.

Accordingly, once production has commenced, these orders are considered final sale and cannot be cancelled, returned or refunded.